Refund & Return

Welcome to OnShopMart! Your satisfaction is our priority, and we are committed to providing a hassle-free shopping experience. Please review our Refund and Return Policy carefully to understand your rights and obligations when shopping with us. If you have any questions, feel free to contact us at jaydippatel6126@gmail.com or via the contact details below.

1. Returns

We accept returns under the following conditions:

  1. Eligibility for Returns:

    • Products must be returned within 30 days of receipt.
    • The item must be unused, undamaged, and in its original packaging.
    • Certain items, such as personal care products, perishable goods, and customized items, may not be eligible for returns.

  2. Steps to Initiate a Return:

    • Contact us via email at jaydippatel6126@gmail.com or call us at +91 9898278053. Provide your order number, item details, and the reason for return.
    • Once approved, you will receive instructions on how and where to send your item.

  3. Return Shipping:

    • Customers are responsible for return shipping costs unless the product is defective or incorrect.
    • We recommend using a trackable shipping service to ensure your return reaches us safely.

2. Refunds

Refunds are issued under the following conditions:

  1. Processing Refunds:

    • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
    • Approved refunds will be processed within 7-10 business days, and the amount will be credited back to your original payment method.

  2. Non-Refundable Situations:

    • Items not returned in original condition (damaged or missing parts due to customer mishandling).
    • Items returned after the 30-day return period.

  3. Partial Refunds:

    • In some cases, partial refunds may be granted (e.g., items with minor damage or missing packaging).

3. Exchanges

  • We only replace items if they are defective, damaged, or incorrect.
  • To request an exchange, email us at jaydippatel6126@gmail.com or call +91 9898278053 with your order details and supporting photos, if applicable.

4. Cancellations

  1. Before Shipping:

    • Orders can be canceled within 24 hours of placing them.
    • A full refund will be provided for canceled orders.

  2. After Shipping:

    • If the order has already been shipped, you will need to initiate a return after receiving the product.

5. Contact Us

If you have any questions about our Refund & Return Policy, please feel free to reach out:

Response Time: We aim to respond to all inquiries within 1-2 business days.

Thank you for shopping with OnShopMart!
We appreciate your trust and look forward to serving you again.