Shipping Policy

At OnShopMart, we aim to deliver your orders efficiently and on time. This Shipping Policy explains how we handle shipping, delivery times, and related procedures. Please read it carefully to understand what to expect when you shop with us.

1. Shipping Locations

We currently ship across India. If you would like delivery to a specific area not listed during checkout, feel free to contact us at jaydippatel6126@gmail.com or +91 9898278053.

2. Processing Time

  1. Orders are processed within 1-2 business days after payment confirmation.
  2. Orders placed on weekends or public holidays will be processed on the next working day.

3. Delivery Timeframes

  1. Standard Delivery:

    • Delivery typically takes 3-7 business days depending on your location.

  2. Expedited Delivery:

    • Delivery typically takes 1-3 business days depending on availability.

  3. Please note that delivery times are estimates and may vary due to unforeseen circumstances like weather conditions, courier delays, or regional restrictions.

4. Order Tracking

  1. Once your order is shipped, you will receive a tracking number via email or SMS.
  2. You can use this tracking number to monitor your shipment status through the courier’s website or tracking tool.

5. Undeliverable Packages

If a package is returned to us due to incorrect address, failure to collect, or refusal of delivery:

  1. We will contact you to arrange re-shipment.
  2. Additional shipping charges may apply for resending the package.

6. Damaged or Lost Shipments

  1. Damaged Items:

    • If your package arrives damaged, please email us at jaydippatel6126@gmail.com with photos of the damage within 48 hours of receipt.
    • We will investigate and provide a resolution, such as a replacement or refund.

  2. Lost Shipments:

    • If you do not receive your order within the estimated delivery timeframe, please contact us. We will coordinate with the courier to resolve the issue.

7. Shipping Restrictions

Certain products may have shipping restrictions due to size, weight, or regional laws. In such cases, you will be notified during the order process.

8. Contact Us

For any shipping-related questions or concerns, feel free to reach out: